Help & FAQ

Find answers to common questions about JockBroker

How do I create an account?
Click the "Sign Up" button in the top right corner. You'll need to provide your email, create a password, and verify your email address. You must be 18 years or older to create an account.
How do I purchase players?
You can purchase players in two ways: 1) Buy player packs from the Packs page, which contain randomized players, or 2) Buy specific players from other users on the Marketplace.
How does the marketplace work?
The marketplace is a peer-to-peer trading platform where you can list your players for sale and buy players from other users. Set your own prices or buy instantly at listed prices. A 2.5% marketplace fee applies to all transactions.
Can I trade players with other users directly?
Currently, all trades must go through the marketplace. This ensures fair pricing and secure transactions for all users.
What are Standard contests?
Standard contests are pick-X-cards contests. Each contest tells you the sport, the slate, and how many players to pick (most run pick-5 or pick-10). You select that many players from your locker, pay the entry, and earn fantasy points based on real-world performance. Payouts follow the published structure (Tournament, 50/50, Head-to-Head, or Winner Take All).
What contest formats are available?
Four active formats: Tournament (classic GPP — top finishers split the prize pool), Head-to-Head (1 vs 1 for the full pot), 50/50 (top half of entries doubles up), and Winner Take All (single top lineup takes the entire pool). Every contest card shows the format, entry, prize pool, and payout structure before you enter.
How are fantasy points calculated?
Fantasy points are calculated from official SportRadar stats using position-specific scoring formulas for each sport. See the Scoring Formulas page for the full breakdown.
When can I submit my lineup?
You can submit your lineup anytime before the contest start time. Once the first game begins, lineups are locked and cannot be changed.
What rarities are available?
Three active tiers: Common, Gold, and Diamond. Commons come from every pack. Gold players are awarded via weekly or monthly real-world honors (Player of the Week, Player of the Month, Goalie of the Week, Pitcher of the Week). Diamond players are reserved for seasonal trophies (MVP, ROY, Hart, Vezina, Cy Young, All-NBA First Team) — the rarest tier.
What are the pack odds?
Standard packs primarily produce Common players with a guaranteed minimum (for example, NBA Starter packs guarantee 5 Common players). Gold and Diamond players are not a base pack outcome — they arrive via the honor-drop pipeline when real players earn awards. Every pack type has published odds and guaranteed minimums on its store listing.
How do I get Gold or Diamond players?
Gold and Diamond players are honor drops, not regular pack pulls. Gold players drop for weekly and monthly honors (~500–750 supply, 7–14 day release window). Diamond players drop for seasonal trophies (~100–200 supply, 30-day release window). After the drop window closes, they are available only through the peer-to-peer Marketplace.
How do I see my players?
Visit the My Team page to see every card in your locker. Filter by sport, rarity, position, or team. Sort by rating, recency, or honor tier. Tap any card to see its full details — player stats, recent contest usage, and market activity.
What happens to my players when a player is injured?
Injured players stay in your locker — you keep the card. They will not score fantasy points in live contests until they return to active status, but you can still list, trade, or hold them on the Marketplace.
What payment methods do you accept?
We accept credit players, debit players, and other payment methods through our secure payment processor.
How do I withdraw my winnings?
Go to your Account Settings and select "Withdraw Funds". Minimum withdrawal is $20. Withdrawals typically process within 3-5 business days.
Are there any fees?
A 2.5% marketplace fee applies when you sell players to other users. Contest entry fees and pack purchases have no additional fees beyond the stated price.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. We'll send you a link to create a new password.
Can I change my username?
Username changes are currently not available. Please choose your username carefully when creating your account.
Is my data secure?
Yes! We use industry-standard encryption and security measures to protect your personal information and financial data. Read our Privacy Policy for more details.

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